Financial Management
Introduction
In order to have a good understanding of ITIL and the importance of configuration management, we first define what ITIL is: ITIL is literally a collection of documentation.
This documentation can help IT organizations implement the best practices. The documentation grows and grows as more successful techniques are documented and guidelines established for what can make others successful. The latest ITIL resources are published by the UK Office of Government Commerce (OGC).
Integrated service delivery refers to the need for Configuration Management, Change Management, Incident Management, Problem Management and Release Management processes that are linked together in a meaningful manner. For example, the process of releasing components to the live environment (the domain of Release Management) is also an issue for Configuration Management and Change Management whilst the Service Desk is primarily responsible for liaison between IT providers and the Users of services. This section highlights the links and the principal relationships between all the Service Management and other infrastructure management processes.
ITIL processes fall under Operational Layer or Tactical Layer, as follows:
| Operational Layer: | Configuration Management - Service Desk Management - Incident & Problem Management - Change Management - Release Management |
| Tactical Layer: | Service Level Management - Availability Management - Capacity Management - Continuity Management - Financial Management |
Financial Management
Financial Management is responsible for accounting for the costs of providing IT service and for any aspects of recovering these costs from the Customers (charging). It requires good interfaces with Capacity Management, Configuration Management (asset data) and Service Level Management to identify the costs of service.
The Financial Manager is likely to work closely with the Customer Relationship Manager and the IT Directorate during the negotiations of the IT department and individual Customer's IT spend.