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ITIL / IT Service Management Books
On this page, you find a collection of quality books related to IT Service Management and ITIL.
If you know a professional ITMS/ITIL book that is not listed here, do not hesitate to contact us at webmaster@itilfoundations.com.
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After approval we will add your book to the collection.
| ITIL V3 A Pocket Guide |
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The leading standards within the Service Management Community explained!
This really popular pocket guide is a quick, portable reference tool designed for managers, to give an overall picture of the ITIL V3 upgrade. Covering not only the ITIL V3 Service Lifecycle approach, to provide even greater value, this handy new guide also describes the ITIL V3 functions and processes in a separate section as well!
ISBN: 9789087531027
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| ITIL Service Strategy book |
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A sound service strategy is essential in the creation of high quality IT services. It provides a base upon which to build a successful service management function and ensures that the best value is delivered to business customers.
This book is a major strength of the new ITIL library. It introduces the service lifecycle and encourages the development of a business perspective. Whether you are a service provider or a business customer, this book guides you through the choices that you need to achieve service excellence.
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| ITIL Service Design book |
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Well designed services play a vital role in realising a sound service strategy. Effective design contributes towards the delivery of quality services that meet or exceed customer expectations.
This book shows you how to create valuable IT service assets for your organisation, but within business constraints, such as time and money. It provides a framework for service design that considers customer requirements, both now and in the future, while keeping the business view firmly in sight.
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| ITIL Service Transition book |
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Successfully bringing a well-designed service into the live environment takes efficient planning. It is necessary to deliver new or changed services with the appropriate balance of speed, cost and safety while ensuring minimum disruption to operations.
Service Transition provides and supports the 'business as usual' delivery of the organisations requirements from IT. This book provides guidance on managing the many aspects of service changes, preventing undesired consequences while allowing for innovation. It is essential reading for anyone seeking to deliver IT change with the best possible benefit to the business.
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| ITIL Service Operation book |
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Once services have been successfully delivered into the live environment they need to be managed effectively on a day-to-day basis.
It is here, at the customer interface, that perceptions about your performance as a service provider are created.
This book introduces and explains delivery and control activities that support high quality service operation.
Use of the guidance will help to ensure a balanced and flexible approach, setting you firmly on the road to achieving excellence as a service provider.
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| ITIL Continual Service Improvement book |
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Even with a successful service operation in place, there is still a need to consider improvements at every opportunity.
This book focuses on the process elements involved in identifying and introducing a cycle of service management improvements.
It provides structure for your approach to assessing and measuring services and helps you to avoid short-term fixes in favour of a continual service improvement in quality that truly benefits your business customers.
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| Best Practice for Service Delivery |
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This publication is concerned with the delivery of a quality, cost-effective IT service. ITIL advocates establishing
Service Level Agreements between an IT directorate and its customers. Guidance is given on setting up and managing
the functions which must be in place in order to provide the agreed services, such as availability management,
capacity management and contingency planning.
2001. 376 pages ISBN0-11-330017-4
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| Software Asset Management |
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This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry “best practice”.
2003. 146 pages ISBN 0-11-3309-43-0
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| Best Practice for Service Support |
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This publication covers the related functions, which provide stability and flexibility for IT service provision. It deals with the identification and recording of the IT configuration, day-to-day communication with users and the control and co-ordination of incidents, problems and changes.
2000. 306 pages ISBN 0-11-330015-8
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| A Dictionary of Service Management Terms, Acronyms and Abbreviations |
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This book is a companion for the itSMF Pocket Guide. It will help define IT Service Management terms, acronyms and abbreviations used in the IT world.
2001. 97 pages ISBN 0-9524706-6-7
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| Planning to Implement Service Management |
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This title answers the question: "Where do I start with ITIL?" It explains the steps necessary to identify how an organization might expect to benefit from ITIL and how to set about reaping those benefits. It will help organizations in identifying their strengths and weaknesses, enabling them to develop the former and overcome the latter.
2002. 208 pages. ISBN: 0-11-33087-9
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| Application Management |
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Application Management encompasses the Software Development Lifecycle. It provides details on Business Change with an emphasis on clarifying requirement definition and implementation of solutions.
2002. 158 pages. ISBN: 0-11-330866-3
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| ITC Infrastructure Management |
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The ITC Infrastructure Management publication covers Network Service Management, Operations Management, Management of Local Processors, Computer Installation and Acceptance and System Management
2002. 283 pages. ISBN: 0-11-330865-5
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| Security Management |
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The Security Management is a guide focusing on the process of implementing security requirements identified in the IT Service Level Agreement, rather than considering business issues of security policy. The book was developed taking into consideration the plans for consolidating and inter-linking the ITIL Service Support and Service Delivery core guides.
2002. 124 pages. ISBN: 0-11-330014-X
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